Banner 9 Invalid username/password; logon denied message Fix for FireFox Error Click on the three lines in the upper right corner of the screen to access the tools menu From the dropdown select Options Select Privacy & Security Click on Clear Data Check the boxes for Cookies and Cached Web Content, press clear Click Clear Now when the message box pops up Click on the three lines in the upper right corner of the screen, from the dropdown select Exit to close the browser total. Open the browser again, logon to Cardinal Apps via https://apps.uiw.edu/ Complete the authentication process Select the B9 Application This should have cleared the error message and you should now have access to the B9 application.