Banner 9- Admin Pages

Hello,

We were aware of the Banner 9- Admin page "Site can't be reached" error. Banner 9 Admin Pages should be accessible as of right now. Before accessing Banner 9- Admin Pages, please make sure to clear the history and cache for your browser for "All time", instead of "Last Hour"

**Please make sure you are using either Google Chrome or Firefox**

Steps to clear the history and cache:

Google Chrome:

1. Click the 3 dots at the top right

2. Click history twice

3. On the left side, click clear browsing data

4. On time range, select "All time" instead of "Last Hour"

5. Click on Clear Data

6. Close the browser and access Banner 9- Admin pages through Cardinal Apps

Firefox:

1. Click the 3 lines at the top right

2. Click History

3, Click on Clear Recent History

4. On time range, select "Everything", instead of "Last Hour"

5. Click "Okay"

6. Close the browser and access Banner 9- Admin pages through Cardinal Apps

If you are still having difficulties accessing Banner 9 after this process, please call the UIW Help Desk at (210) 829-2721.

Thank you