Adobe Acrobat DC asking for Serial Number
Use this how-to document to solve the issue of Adobe DC asking for a serial number on licensed Adobe software for Full-time Faculty, Staff, and Employees ONLY!
Example of Error:
Locate and open Adobe Creative Cloud
Find Acrobat DC in your list of installed applications
Locate and click on the 3 dots to the right of the "Open" Button
Click "Uninstall"
***The uninstall can take a few minutes***
Allow Acrobat DC to uninstall
Then locate Acrobat DC in the list of available software and click "Install"
***The installation can take a few minutes***
If you receive this message during the installation, please disregard it and allow the installation to finish.
Once the installation is complete, click "Open" and test out Adobe
The issue of Acrobat DC asking for a serial number should be resolved. If these steps do not resolve your issue with Acrobat DC, please contact the Help Desk at 210-829-2721.