Use this how-to document to solve the issue of Adobe DC asking for a serial number on licensed Adobe software for Full-time Faculty, Staff, and Employees ONLY!
Example of Error:
| Locate and open Adobe Creative Cloud | |
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Find Acrobat DC in your list of installed applications Locate and click on the 3 dots to the right of the "Open" Button Click "Uninstall" ***The uninstall can take a few minutes*** |
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Allow Acrobat DC to uninstall Then locate Acrobat DC in the list of available software and click "Install" ***The installation can take a few minutes*** |
| If you receive this message during the installation, please disregard it and allow the installation to finish. | |
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Once the installation is complete, click "Open" and test out Adobe |
The issue of Acrobat DC asking for a serial number should be resolved. If these steps do not resolve your issue with Acrobat DC, please contact the Help Desk at 210-829-2721.