Getting Started with RingCentral
What is RingCentral?
RingCentral is the telephone management software that UIW uses for all phone lines. It provides a simple interface for users to customize their telephone and extension handling options on a granular level. Some notable features are:
- Receive and make calls from any device with an internet browser.
- Send and receive faxes.
- Send and receive text messages from your extension number.
- Look up any UIW extension and contact with a full company directory.
- Customize voicemail, call forwarding, and active hours settings.
How to access RingCentral
RingCentral is available to all UIW personnel who have a university-provided phone number or extension.
Online (Cardinal Apps)
The online portal is the most limited option and is generally meant for configuration features such as; Greeting and call screening, call handling, voicemail, caller ID, and setting available settings and rules.
- RingCentral can be accessed online by finding the 'RingCentral' app within Cardinal Apps.
Desktop (Local app)
RingCentral has a desktop application that's available for both Windows and macOS. This version shares nearly all features with the mobile version, so you are trading portability by using this version. Use this option if you want to handle calls outside your physical work phone, but don't want to use your personal smartphone.
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Download RingCentral for Desktop.
- When you launch the app after installation, choose the 'SSO' option at the login screen and enter your UIW email address.
- If you receive a prompt to enter credentials for installation, contact the UIW Help Desk.
Mobile (iOS or Android)
Arguably the most convenient option for many, installing the RingCentral application on a mobile device allows someone to take their calls anywhere with cell service or WiFi. All work calls are distinguished as a 'RingCentral' calls in the device's call log and the ring tone can be customized.
Training + Support Resources
Accessibility
Support
- Need help using your extension or having a phone issue?
- Want product help?
