Troubleshooting Microsoft Teams Meetings in Canvas Course Menu

The Microsoft Teams meeting menu in Canvas has a known behavior where the meeting invites sent by the instructor do not sync with the current course roster. This means that if a student is dropped from the course, any meeting invites they were previously added to will need to be manually adjusted. Conversely, if a student is added to the course, they won't see the meeting within the Microsoft Teams menu until they're added to the invite. Instead of manually adding individual students, we recommend that the instructor take advantage of the "Add Entire Class" option when scheduling the invite.

If you are an instructor utilizing the "Microsoft Teams meetings" menu in Canvas and are experiencing issues, try re-syncing the invitation for the meeting. To do this:

Log in to Cardinal Apps
Open Canvas and access the course for which you need to edit the invitations
Open Settings
Select Integrations
Expand the Microsoft Sync option and select Sync Now
Select Microsoft Teams meetings from the Navigation Menu
Select Edit next to the meeting you need to update the invitation for
- If prompted, choose "Edit Series"
Select Add Entire Class beneath the invitee's field
Select Continue to resync the invite with the roster
Select Send Update

Need more detail?

Delve into the in-depth walkthrough below, complete with images and various notes for every step.

In-Depth Walkthrough

Step 1: Login and Open Canvas

Step 2: Open the Course Settings Menu

Navigate to the course experiencing issues with meetings from within the "Microsoft Teams meetings" menu. Once the course is open, 1) launch Settings and 2) open Integrations.

Step 3: Perform a Course Sync

Expand the arrow next to Microsoft Sync and select Sync Now. This will sync your current course roster with your Microsoft Course Group.

Step 4: Open the Meeting Invite

Now that we've synced our current course roster with Microsoft, we can update the meeting invitation from the "Microsoft Teams meetings" menu in Canvas.

Launch the "Microsoft Teams meetings" menu from the course navigation menu. Next to the meeting that needs updating, select Edit. If prompted, edit the series and not just the occurrence.

Step 5: Re-sync the Invitation List

1) Select the Add Entire Class option and 2) Choose Continue when prompted to replace the old invitee list with the most up-to-date course roster. In most cases, this will re-add mostly the same participants but saves the instructor time by avoiding the need to go through both the roster and send out invitations.

Step 6: Send the Updated Meeting Invite

To complete this troubleshooting, ensure you select Send Update when finished. This will send an updated invitation to all invited participants, ensuring every course participant has the meeting link.