Home
Solutions
New Ticket
Login
University of the Incarnate Word
(210) 829-2721
Home
Home
Solutions
Sign in
Search
Solutions
Explore How-To's and learn best practices from our knowledge base.
Banner
Banner FAQs
23
Errors with Banner Apps, CashNet, DegreeWorks, etc
Banner User Preferences
Banner Admin Pages - New Features
Class Roster
Transfer Equivalency Worksheet
See all 23 articles
Cardinal Apps
Cardinal Apps FAQs
9
Set up Cardinal Apps Multifactor using Microsoft Authenticator App
Set up Cardinal Apps Multifactor using your Mobile Phone
Resetting your Password for Cardinal Apps
New User Cardinal Apps Set Up
Creating an Application Collection in Cardinal Apps
See all 9 articles
vLab
2
How to login to the Virtual Computer Lab (vLab)
Transferring files in and out of the Virtual Computer Lab (vLab)
Cascade CMS
Cascade CMS
2
Cascade CMS - The Grand Tour
How to Add Documents to Cascade
Facilities
Facilities How- To
0
Follett Access Textbook Program
Faculty Information
9
BryteWave in Canvas: Setup & Integration Instructions for Faculty
Pearson Faculty Integration/Setup Instructions
McGraw Connect: Faculty Integration/Setup Instructions
Cengage Unlimited: Faculty Integration/Setup Instructions
WileyPLUS: Faculty Integration/Setup Instructions
See all 9 articles
Student Information
9
Pearson - MyLab/Mastering/Revel Link Codeless ACCESS via BryteWave Powered by RedShelf
Student Access Instructions - BryteWave
McGraw Connect: Student Access Instructions
Cengage Unlimited: Student Access Instructions
WileyPLUS: Student Access Instructions
See all 9 articles
General
Campus VPN
1
Connect to Fortigate VPN
FAQ
8
Chrome Updates Disabled by Administrator Message
Intel Optane Memory Issue
Activate Windows Message
MAC Connected to Internet but cannot browse - DNS Issue
UIW Employee - How to request local admin rights for UIW-provided computers
See all 8 articles
Internet Browsers & Connectivity
4
Internet Connectivity Troubleshooting
Internet Browsers in Education: A Comparison
Enable Cross-site Tracking for Safari and FireFox
Clear Your Web Browser’s Cache, Cookies, and History
RingCentral
2
Installing RingCentral App for Phone access through Computer
Getting Started with RingCentral
Software
4
Install Autodesk/Autocad
Install SPSS Statistics
Get Started with JMP
Adobe Acrobat DC asking for Serial Number
ChemDraw
2
Install ChemDraw for Windows
Install ChemDraw for macOS
Microsoft 365
9
Microsoft 365 Overview
Installing the Microsoft 365 Suite - Formally Office
Download Emails/OneDrive Files When Leaving UIW
Mac - Office 365 Activation Error
Viewing the Office 365 Email Quarantine
See all 9 articles
Global Online
ePayment / Cashnet
0
Health Services
Health Services
1
COVID-19 Vaccine Record Submission
Instructional Tech
Adobe Products
6
Access Adobe Web Apps
Adobe Sign Overview
Adobe Creative Cloud Overview
Find Royalty-Free Images with Adobe Stock
Adobe Acrobat Pro Overview
See all 6 articles
Camtasia
4
Camtasia Overview
Install Camtasia for macOS
Install Camtasia for Windows
Creating a TechSmith Account to Use Camtasia
Canvas Troubleshooting
6
Basic Canvas Troubleshooting
The Home Page Is Missing after Course Copy
Troubleshooting the Microsoft Teams Meetings app in Canvas
Why Can't I See My Course?
Why Old Courses Still Appear on Your Canvas Dashboard
See all 6 articles
Microsoft Bookings
2
Personal Bookings Overview
Personal Bookings Video Training
Canvas
0
EchoVideo
12
EchoVideo Overview
EchoVideo Direct Access
Connect EchoVideo to A Canvas Course
Copy Content to Another EchoVideo Course
Embed EchoVideo Media in Canvas
See all 12 articles
Canvas Accessibility
9
Alternative Formats - Transform Files
Immersive Reader in Canvas
Canvas Course Accessibility Report
Canvas Account Accessibility Report
Alternative Text in Canvas
See all 9 articles
Canvas Known Issues
1
Canvas New Quizzes: Copy To Results in Incorrect or Missing Questions
Education Software
0
Microsoft Forms
1
Microsoft Forms Overview
Microsoft Clipchamp and Stream
7
Microsoft Stream and Clipchamp Merge
Clipchamp Overview
Microsoft Stream Overview
Upload Videos to Microsoft Stream
Sharing a Microsoft Stream Video
See all 7 articles
Edpuzzle
1
Create an Edpuzzle Account
Canvas Access
8
Canvas Access at UIW
Canvas Dashboard and All Courses List
Access Canvas with a Web Browser
Access Canvas with the Student App
Canvas Mobile Access with the Teacher App
See all 8 articles
Microsoft OneDrive and SharePoint
6
Get Started with OneDrive
Getting Started with SharePoint
Upload Files to Microsoft OneDrive
Share Files and Folders in Microsoft OneDrive
Create a SharePoint Site
See all 6 articles
Digital Accessibility
2
Digital Accessibility: 10 Essential Skills
Captions in Microsoft Stream
Microsoft 365 for Education
0
Canvas Apps & Features
2
Canvas Live Chat Overview
Lucid in Canvas
Microsoft Apps in Canvas
6
OneDrive in Canvas Overview
Embed and Share Microsoft OneDrive Files In Canvas
Schedule Microsoft Teams Meetings from the Navigation Menu in Canvas
Sync a Canvas Course to Create a Microsoft Course Group
Schedule Microsoft Teams Meetings from the Rich Content Editor in Canvas
See all 6 articles
Microsoft PowerPoint
1
Present PowerPoint in a Web Browser
Canvas Assignments
3
File Upload Canvas Assignment: OneDrive Option
File Upload Canvas Assignment: Submit a Recording from a Microsoft Teams Meeting
Restrict File Types for Assignments in Canvas
Epson iProjection
4
Install Epson iProjection App for Windows
Install Epson iProjection App for macOS
Connect Wirelessly to Epson Classroom Projectors
Save a Projector Address in Epson iProjection
Hypothesis
4
Hypothesis Overview
Hypothesis Video Training for Instructors
Hypothesis with Canvas Studio
Chrome Extension for Hypothesis in the Public Web
Tech Selection
4
New Faculty Welcome
Instructional Tech Resources Tour
Tech for Classroom Engagement
Apps to Trim Videos and Recordings
Microsoft Whiteboard
1
Microsoft Whiteboard Overview
ExamSoft & Examplify
6
Examplify Help for Students
ExamSoft Help for Instructors
ExamSoft Enterprise User Access
ExamSoft Enterprise Test Bank Requirement
ExamSoft Canvas Sync and Archive Process
See all 6 articles
LinkedIn Learning
2
LinkedIn Learning Access and Account Set Up
LinkedIn Learning Assignments in Canvas
Canvas Attendance
1
Attendance Tools in Canvas
LockDown Browser
4
LockDown Browser Overview
Troubleshoot Lockdown Browser: Instructors
Lockdown Browser Student Tips
Troubleshoot LockDown Browser: Students
Canvas Badges
3
Badges Step 1 of 3: Create Badge and Add to Canvas
Badges Step 2 of 3: Create a Badgr Issuer Account
Badges Step 3 of 3: Awarding Badges in Modules
Canvas Collaborations
1
Canvas Collaborations: OneDrive
Canvas Course Design
11
Create a Button in Canvas
Enhanced Headings in Canvas
Create a Pill Box in Canvas
Course Settings Options: Canvas Design Tips
Home Page Components: Canvas Design Tips
See all 11 articles
MAXQDA
5
MAXQDA Overview
Create a MAXQDA Account
Install MAXQDA for Windows
Install MAXQDA for macOS
MAXQDA Video Training
Canvas Course Management
6
Canvas Checklist
Change a Canvas Course Banner
Cross-Listing: Combine Multiple Canvas Courses
Copy a Canvas Course: Importing Content
Manage Canvas Course Access
See all 6 articles
Padlet
4
Padlet Overview
Create a Padlet Account
Create a Padlet Assignment in Canvas
Padlet Video Training for Instructors
Canvas Discussions
2
Canvas Discussions Redesign
New Changes to Discussions in SpeedGrader: What You Need to Know
Poll Everywhere
11
Poll Everywhere Overview
Poll Everywhere Video Training for Instructors
Poll Everywhere in Classrooms or Conference Rooms
Use Poll Everywhere with PowerPoint for Windows
Use Poll Everywhere with PowerPoint for macOS
See all 11 articles
Canvas Grades and Speedgrader
1
Canvas Grade Transfer to Banner
Canvas Outcomes and Rubrics
1
Overview of Canvas Outcomes at UIW
Qualtrics
2
Qualtrics for Quantitative Research
SSO Access to Qualtrics Resources
SoftChalk
4
Creating a SoftChalk Cloud Account
Create a SoftChalk Assignment in Canvas
Submit a SoftChalk Assignment in Canvas
Grade a SoftChalk Assignment in Canvas
Canvas Quizzes
2
Setting Up LockDown Browser for Quizzes in Canvas
Classic vs New Quizzes in Canvas
StudyMate
1
Use StudyMate In a Canvas Course
Turnitin
3
Turnitin Overview
Turnitin Draft Coach - Writing Assistant
Canvas Plagiarism Draft Check Explained
Visible Body
3
Create a UIW Visible Body Suite Account
Launch the Visible Body Suite in Your Web Browser
Download and Install the Visible Body Suite App for iOS/Android
Student Success Tech
0
Legal
Legal policies
0
Library
Library Database
1
Off-Campus Access to Library Resources: Off-Campus Access
Microsoft Teams
New to Teams
2
Introduction to Microsoft Teams
Microsoft Teams Desktop vs Web App
Teaching with Teams
3
Microsoft Teams External Accounts and Feature Availability
Microsoft Teams Lobby - Don't Get Stuck
Microsoft Teams in Canvas
Join Teams Meetings
2
Join a Microsoft Teams Meeting
Switch Accounts in Microsoft Teams
Plan Teams Meetings
6
Intro to Meetings and Calls with Microsoft Teams
Use "Meet Now" for Unique Meeting Links in Microsoft Teams
Adjust Meeting Options for Scheduled Microsoft Teams Meetings
Add a Co-Organizer to a Microsoft Teams Meeting
Pre-Assign Breakout Rooms Before Microsoft Teams Meetings
See all 6 articles
During Teams Meetings
9
Adjusting Audio and Video Settings in Microsoft Teams
Inviting Participants to an Active Microsoft Teams Meeting
Using Meeting Chat in Microsoft Teams
Present and Collaborate with Microsoft Teams Whiteboard
Screen Share During a Microsoft Teams Meeting
See all 9 articles
Teams Recordings and Reports
3
Recordings in Microsoft Teams
Extend or Cancel the Expiration Date of a Recording in Microsoft Teams
Attendance Reports in Microsoft Teams
Additional Teams Features
4
Make and Answer Phone Calls or Check Voicemail in Microsoft Teams
Language Interpretation in Microsoft Teams Meetings
Live Captions in Microsoft Teams
Live Translated Captions in Microsoft Teams
Mobile Apps
Mobile Apps FAQs
5
Email on iPhone
RingCentral Phone App Android
RingCentral Phone App iPhone
Bite U - Sodexo App
Everyday/ Virtual Dining Concept Set Up
SIPI
Service Requests
0
UIW Printers
Print FAQs
5
Print Installation, Set Up, & Use - MAC
PaperCut Troubleshooting – Mac
UIW Print Installation - PC
PaperCut Print Deploy
Adding Money on Paper Cut
Zoom
Zoom FAQs
3
How to Download Cloud Recordings from Zoom
Participating in a Zoom Interpretation Session
Participating in a Zoom Interpretation Session (Mobile app)
